Maida Vale Man and Van Service Terms and Conditions
These Terms and Conditions govern the provision of man and van and removal services by Maida Vale Man and Van. By placing a booking, confirming a quotation, or allowing our team to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, firm, or organisation requesting and paying for the services.
Company means Maida Vale Man and Van, the provider of the man and van and removal services.
Services means any man and van, removal, delivery, loading, unloading, packing, or related service provided by the Company.
Vehicle means any van or other vehicle operated by the Company in the provision of the Services.
Goods means the items, belongings, furniture, and other property that the Company agrees to transport or handle.
Booking means a confirmed request for Services that has been accepted by the Company.
2. Scope of Services
The Company provides man and van services, including local removals, small to medium relocations, item collections and deliveries, and related assistance with loading and unloading. All Services are provided subject to these Terms and Conditions and any written quotation issued by the Company.
The Company does not provide professional plumbing, electrical, carpentry, or handyman services. Where the Client requires disconnection or reconnection of appliances or specialist dismantling, it is the Client's responsibility to arrange this with a suitably qualified person.
The Company reserves the right to refuse to transport any Goods that are unsafe, illegal, excessively heavy, inadequately packed, or otherwise not suitable for carriage in our Vehicles.
3. Booking Process
All Services must be booked in advance. A booking may be requested by the Client and will be confirmed by the Company, typically following a discussion of requirements such as service date, addresses, access conditions, volume of Goods, and any special handling needs.
Quotations are based on the information provided by the Client at the time of enquiry, including but not limited to inventory, distance, access restrictions, parking arrangements, and the number of floors. If this information is incomplete or inaccurate, the Company reserves the right to amend the quotation or charge for additional time and resources on the day.
A Booking is considered confirmed once the Client accepts the quotation and, where required, pays any deposit specified by the Company. The Company may refuse or cancel a Booking at its discretion, for example where the requested work is unsafe, unlawful, or beyond the scope of our Services.
The Client is responsible for ensuring that all details in the Booking confirmation are correct, including addresses, dates, times, and service description. Any errors should be notified to the Company as soon as possible.
4. Quotations and Pricing
All quotations are provided in good faith based on the information provided by the Client. Quotations may be given on an hourly rate, a fixed price, or a combination, depending on the nature of the job and the Service area.
Unless stated otherwise in writing, quotations do not include congestion charges, tolls, parking fees, or other third-party charges. These costs, where applicable, will be added to the final invoice and are payable by the Client.
Quotations are valid for a limited period as specified by the Company. If no period is specified, a quotation will normally be valid for 30 days from the date of issue, after which the Company may revise the price.
The Company reserves the right to adjust pricing for factors including, but not limited to, significant changes to the volume of Goods, additional pick-up or drop-off locations, delays caused by the Client, or unexpected access problems that extend the duration of the job.
5. Payments
Payment terms will be set out at the time of Booking. The Company may require full or partial payment in advance, or payment immediately on completion of the job. Any deposit required is non-refundable unless otherwise stated in these Terms and Conditions.
Payment may be made using the methods accepted by the Company at the time of Booking. The Client is responsible for ensuring that funds are available and that payment can be completed when due.
Where Services are charged by the hour, the minimum charge and the method of rounding up to part or full hours will be explained to the Client before the job commences. Time spent in traffic, loading, unloading, and travelling between locations forms part of the chargeable time.
If payment is not received when due, the Company reserves the right to suspend or refuse further Services and may charge interest on overdue sums at the statutory rate, together with any reasonable costs incurred in recovering overdue payments.
6. Client Responsibilities
The Client must ensure that adequate access is available at both collection and delivery addresses, including necessary parking arrangements. Any parking restrictions, permits, or special access requirements must be communicated to the Company in advance. The Client is responsible for obtaining any permits and for any fines due to inaccurate instructions or failure to secure appropriate parking.
The Client is responsible for packing, securing, and labelling Goods adequately, unless the Company has expressly agreed to provide packing services. Fragile, valuable, or delicate items should be clearly marked and packed appropriately to minimise risk of damage.
The Client must be present, or must arrange for a representative to be present, at the collection and delivery addresses to provide access, directions, and instructions. Where no responsible person is present, the Company may unload Goods at the nearest safe location or retain them and charge additional fees for storage and re-delivery.
The Client must not request the transport of Goods that are prohibited by law or unsuitable for transit in a standard removal vehicle, such as illegal substances, firearms, explosives, flammable liquids, perishable foods, live animals, or hazardous materials. The Company may refuse to handle such items and will not be liable for any loss or damage arising from the Client's breach of this requirement.
7. Cancellations and Amendments
If the Client needs to cancel or amend a Booking, they should notify the Company as soon as possible. Cancellation charges may apply, depending on the notice period provided.
Where a Booking is cancelled by the Client with more than 72 hours notice before the scheduled start time, any deposit paid may be refunded or transferred to a new booking date at the Company’s discretion.
Where a Booking is cancelled by the Client with less than 72 hours but more than 24 hours notice, the Company may retain all or part of the deposit to cover administrative and scheduling costs.
If the Client cancels within 24 hours of the scheduled start time, or fails to provide access at the agreed time and place, the Company may charge up to the full quoted amount. This is to compensate for reserved Vehicle and crew time and the inability to accept other work.
The Company will use reasonable efforts to accommodate requests for changes to dates, times, or service details, but such changes are subject to availability and may result in an amended quotation. If the Company is unable to accommodate the requested change and the Client chooses to cancel, the cancellation terms in this section will apply.
8. Delays and Access Issues
The Company will make reasonable efforts to arrive at the agreed time, but times are estimates only and may be affected by traffic, accidents, road closures, weather conditions, or other circumstances beyond the Company’s control. The Company will not be liable for any indirect loss or consequential costs arising from delays.
If the Company is delayed due to reasons within the Client’s control, such as difficulties with access, incomplete packing, or waiting for keys, the additional time may be charged at the prevailing hourly rate.
If safe or reasonable access to the collection or delivery address is not available, the Company may refuse to complete the job, or may complete it in an alternative manner at its discretion. Any additional time or costs incurred in managing access problems may be added to the Client’s invoice.
9. Liability for Loss or Damage
The Company will take reasonable care in handling and transporting Goods. However, the Client accepts that minor scuffs or marks may occur in the normal course of removals, particularly where staircases, narrow corridors, or tight doorways are involved.
The Company’s liability for loss of or damage to Goods, whether arising from negligence or otherwise, is limited to a reasonable repair or replacement cost, subject to any cap communicated to the Client at the time of Booking. The Client may be advised to arrange separate insurance cover where high-value items are involved.
The Company will not be liable for loss or damage arising from the following:
Poor or insecure packing carried out by the Client or a third party.
Goods that are already damaged or fragile, or where structural weakness is inherent.
Disassembly or reassembly of furniture carried out at the Client’s request where manufacturer instructions are unavailable or incomplete.
Deterioration of perishable items, plants, or items that are sensitive to changes in temperature or humidity.
Losses caused by war, terrorism, civil commotion, natural disaster, or other events beyond the Company’s reasonable control.
The Company will not be responsible for losses including loss of profit, loss of revenue, loss of opportunity, or any indirect or consequential losses arising from the performance or non-performance of the Services.
10. Customer Claims and Complaints
Any visible loss or damage to Goods or property should be reported to the Company’s team as soon as possible on the day of the move. The Client should provide full details and, where appropriate, photographs to assist with assessment.
Formal complaints about the Services should be raised with the Company in writing within a reasonable period after completion of the job, setting out the nature of the complaint and the remedy sought. The Company will review the complaint, request any additional information required, and respond within a reasonable timescale.
Where the Company accepts that damage has occurred as a result of its negligence, it may offer repair, replacement, or a financial contribution, having regard to the age, condition, and value of the affected Goods. Any settlement offered is in full and final resolution of the claim.
11. Waste and Disposal Regulations
The Company operates in accordance with applicable UK waste and environmental regulations. We are not a general waste removal contractor and cannot remove or dispose of household rubbish, construction debris, hazardous substances, or other controlled waste unless explicitly agreed in advance and permissible under relevant regulations.
It is the Client’s responsibility to separate any items that require disposal from those that are to be moved, and to inform the Company clearly of any disposal requirements at the time of Booking. Additional charges may apply for the removal and lawful disposal of unwanted items.
The Company will not transport or dispose of items classified as hazardous, including chemicals, solvents, medical waste, asbestos, gas cylinders, or similar goods. The Client must use licensed waste carriers or specialist contractors for such materials.
Where the Company agrees to take items for disposal, the Client confirms that they are the legal owner or have authority from the legal owner to dispose of them. The Client also confirms that such items do not include restricted or hazardous waste.
12. Insurance
The Company maintains appropriate insurance cover in relation to its Vehicles and legal liabilities. This may not extend to full replacement value for all types of Goods transported. The Client is encouraged to arrange separate insurance for high-value or particularly fragile items and to check whether any existing home or contents insurance provides cover for removals.
Details of the Company’s insurance can be made available on request. Insurance cover is always subject to the terms, conditions, and exclusions of the relevant policy.
13. Force Majeure
The Company will not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to extreme weather, fire, flood, industrial disputes, acts of government, public health emergencies, road closures, mechanical breakdowns that could not reasonably be prevented, or other similar events.
In such circumstances, the Company will use reasonable efforts to notify the Client and, where possible, to rearrange the Services. Any additional costs or rescheduling will be discussed with the Client in good faith.
14. Data Protection and Privacy
The Company will collect and use personal data only as necessary to provide the Services, administer Bookings, manage payments, handle enquiries, and meet legal obligations. Personal data may include the Client’s name, address, contact details, and service history.
The Company will take reasonable steps to protect personal data from unauthorised access, misuse, or loss, and will retain such data only for as long as necessary for the purposes for which it was collected or as required by law.
15. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. Changes to These Terms
The Company may update or revise these Terms and Conditions from time to time. The version in force at the time of the Client’s Booking will apply to that Booking. Updated Terms and Conditions may be made available on request.
By continuing to use the Services after being informed of any changes, the Client is deemed to accept the updated Terms and Conditions.
17. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or other competent authority, that provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable.
18. Entire Agreement
These Terms and Conditions, together with any written quotation or Booking confirmation issued by the Company, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions, correspondence, or understandings.
No variation of these Terms and Conditions shall be effective unless agreed in writing by the Company.
