Maida Vale Man And Van Service Terms and Conditions
These Terms and Conditions set out the basis on which Maida Vale Man And Van provides moving, carrying, loading, unloading and related transport services to customers in the UK. By making a booking, the customer agrees to these terms. They are intended to create a clear, fair and practical framework for both parties. For the purposes of this document, references to “we”, “us” and “our” mean Maida Vale Man And Van, and references to “you” and “your” mean the customer, hirer, or person requesting the service.
Our man and van service is designed for domestic and commercial transport, including single-item moves, full or partial removals, student relocations, furniture collection, store deliveries, and other load-and-transport tasks agreed in advance. These terms apply to all services unless a separate written agreement states otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Nothing in these terms affects your statutory rights as a consumer where applicable. Any special requirements, access issues, restricted items, waiting arrangements, packing assistance, or timing constraints should be disclosed at the time of booking so that we can confirm whether the requested service is suitable. If the service is arranged through an agent or third party, the person making the booking is responsible for ensuring that the customer has authority to agree to these conditions.
Booking process begins when you provide the relevant details of the job, including collection and delivery addresses, item descriptions, access conditions, preferred date and time, and any other information needed to assess the work. A quotation may be based on the information provided at the time of enquiry, and this quotation may change if the actual job differs materially from the description supplied. We may request photographs, dimensions, inventory lists, floor details, parking information, or other clarifications before accepting a booking.
A booking is only confirmed once we have accepted the request and, where required, received any deposit or advance payment. Confirmation may be given verbally, by email, by text, or through another written method. It is your responsibility to check that the confirmed details are correct, including the service date, estimated duration, collection and delivery locations, and any agreed extras. A man and van booking may be limited by vehicle size, crew availability, route restrictions, or legal driving and loading requirements.
If any detail changes after confirmation, you must notify us as soon as possible. We may revise the price, timing, or scope of the service if the change affects our costs, travel time, manpower, or safety. Where a booking is made for a fixed time slot, punctual arrival depends on traffic, road conditions, previous job duration, and other operational factors beyond our reasonable control. We will use reasonable efforts to attend within the agreed time window, but exact arrival times cannot be guaranteed unless specifically stated in writing.
When providing the service, our team will use reasonable care and skill in handling items, loading vehicles, and transporting goods. You must ensure that goods are properly packed unless packing has been expressly included in the service. We are not responsible for pre-existing damage, unsuitable packaging, unstable items, or goods that are inherently fragile, defective, or improperly assembled. We may refuse to move items that are unsafe, excessively heavy, dangerous, illegal, or likely to cause damage to people, property, or vehicles.
If our staff are required to wait because of delayed access, incomplete loading, missing instructions, or any issue caused by you or a third party acting for you, additional waiting charges may apply. Likewise, where additional labour, vehicle time, parking charges, tolls, congestion-related costs, or unscheduled trips are necessary, we may charge a reasonable supplement. We reserve the right to suspend or stop work if conditions become unsafe, if payment terms are not met, or if the service cannot be completed as originally agreed without significant additional risk or cost.
For domestic and commercial removals, you are responsible for ensuring there is suitable access to the property and that legal parking arrangements are available or can be made available. If permits, temporary parking suspensions, building access permissions, security passes, loading bay arrangements, or lift reservations are required, these are your responsibility unless we have expressly agreed to arrange them. You must also make us aware of any items requiring special care, including antiques, artwork, pianos, electronics, or other high-value goods, so that we can decide whether the service is appropriate.
Payment terms will be stated in the quotation or booking confirmation. Unless otherwise agreed, payment is due on completion of the service. We may request a deposit, part payment, or full advance payment for certain bookings, including larger removals, peak-time jobs, specialist transport, or work involving significant preparation. Accepted payment methods may include bank transfer, card payment, or other methods agreed in advance. Any bank charges, failed payment fees, or reasonable recovery costs resulting from non-payment may be added to the amount due where permitted by law.
All prices are based on the information available at the time of quotation. If the job differs from the description provided, or if the service takes longer than expected due to factors outside our control or due to additional requests from you, we may charge extra at our standard rate or another rate previously agreed. This may include additional floors, difficult access, excessive loading distances, extra items, dismantling and reassembly not originally included, or return journeys. Any variation charges will be explained as soon as reasonably possible.
Where a quotation is given on an estimated basis, the estimate is not a fixed price unless expressly confirmed as such. Maida Vale Man And Van may also charge for unavoidable expenses incurred in carrying out the service, including congestion-related costs, road user charges, parking fees, or disposal costs where applicable and previously agreed. Invoices must be paid in full by the deadline shown. Late payment may result in suspension of future services and, where necessary, recovery action in accordance with applicable law.
Cancellations and amendments are permitted subject to the notice period and conditions set out below. If you need to cancel or reschedule, you must inform us as soon as possible. Cancellations made with sufficient notice may not incur a charge, but this depends on the type of booking, the work reserved, and any costs already incurred. For short-notice cancellations, a fee may apply to cover administration, lost time, and commitments made in reliance on the booking.
If you cancel after we have dispatched vehicles or staff, or if we arrive at the agreed location and are unable to complete the service because access is unavailable, information is inaccurate, the goods are not ready, or you are otherwise not prepared to proceed, a minimum call-out charge or a cancellation charge may be payable. Any deposit paid may be retained in whole or part to cover reasonable losses. We may cancel or postpone a booking if weather, traffic, mechanical breakdown, staff illness, safety concerns, legal restrictions, or other events outside our control prevent performance of the service.
Should we need to amend a booking for operational reasons, we will use reasonable efforts to offer an alternative time or date. If a material change is unavoidable and no reasonable alternative is available, either party may cancel the affected booking. We shall not be liable for indirect losses arising from cancellation or postponement, including missed appointments, lost earnings, or third-party charges, except where such liability cannot be excluded by law. Any refund due will be limited to sums actually paid for the part of the service not performed.
Liability is limited to the extent permitted by law. We will take reasonable care in performing our services, but we do not accept responsibility for losses caused by information that was inaccurate or incomplete, goods that were not suitably packed, hidden defects, pre-existing damage, inherent vice, or circumstances beyond our control. You should ensure that insurance cover is adequate for the value and nature of the goods being moved, and you remain responsible for arranging specialist cover where needed.
We are not liable for loss or damage to items that you have asked us not to move in a particular way, items that are not properly declared, or items that are prohibited, dangerous, or unsuitable for transport. We are also not liable for loss of profit, business interruption, reputational loss, indirect loss, or consequential loss, whether arising in contract, tort, negligence, or otherwise, except where liability cannot lawfully be excluded. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited under UK law.
If damage or loss occurs and is attributable to our negligence, our liability will ordinarily be limited to the lesser of the reasonable repair or replacement cost and the value of the item immediately before the incident, subject to any agreed caps or insurance arrangements. You must notify us of any alleged damage or shortage within a reasonable time and, where possible, before the goods are unpacked, moved on, or further handled. We may request photographs, purchase evidence, or other information to assess any claim fairly.
Waste regulations apply to all removals and clearances carried out under this service. We are not a waste disposal company unless this has been expressly agreed in writing. Any items designated for disposal must be described accurately in advance, and you must not present us with controlled waste, hazardous substances, clinical waste, asbestos, chemicals, solvents, fuel, batteries, tyres, gas cylinders, or any other regulated material unless we have confirmed in writing that we are legally permitted and equipped to handle it.
You are responsible for ensuring that any waste transferred to us is lawfully transferable and properly identified. Where we provide waste removal or disposal services, both parties must comply with applicable UK waste laws, including duties relating to documentation, segregation, carrier authorisation, and disposal at licensed facilities. We may refuse any waste that is not correctly described, safely packaged, or legally acceptable. If prohibited material is discovered after loading, we may return it, isolate it, or arrange lawful handling at your cost where permitted.
For the avoidance of doubt, the customer remains responsible for declaring whether an item is waste, reusable, recyclable, or to be retained. The presence of rubbish, mixed debris, building materials, or bulky household waste does not automatically mean we are authorised to remove it as waste. Where needed, you must provide accurate instructions and any supporting information required for lawful transport and disposal. Failure to comply with waste regulations may lead to refusal of service, additional charges, or notification to the relevant authorities where required by law.
All property moved or stored temporarily in connection with the service remains at your risk unless damage is caused by our proven negligence and subject to these terms. You must ensure that drawers are emptied where appropriate, fragile components are secured, and appliances are disconnected by a competent person before collection if required. We are not responsible for internal contents of furniture, loose fixtures, or items that break due to movement if they were not properly prepared. It is your duty to back up data from electronic devices before transport.
We may use subcontractors or additional personnel to complete a booking, provided the service remains consistent with the agreed arrangement. Such parties will be bound by obligations consistent with these terms. We reserve the right to refuse to transport items that may breach laws on dangerous goods, restricted goods, sanctions, customs rules, intellectual property, or other legal restrictions. If a booking involves stair carries, narrow access, or heavy lifting, you must tell us in advance so we can allocate the appropriate vehicle and manpower.
Failure by either party to enforce any provision of these terms shall not constitute a waiver of that provision. These terms, together with the booking confirmation and any written variations, form the entire agreement between us in relation to the service. If there is any conflict between these terms and a specific written agreement, the written agreement will prevail to the extent of that conflict. Any headings are for convenience only and do not affect interpretation.
These terms may be updated from time to time to reflect changes in law, operational practice, or service structure. The version applicable to your booking will be the version in force at the time the booking was accepted, unless a later written variation is agreed by both parties. We encourage customers to review the current terms before placing a booking so that expectations are clear and the service can be arranged efficiently and lawfully.
Governing law These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where the law requires otherwise. If any consumer protection rule gives you rights in another jurisdiction that cannot lawfully be excluded, those rights will remain unaffected.
Acceptance of service by proceeding with a booking or allowing the job to commence, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of them, you should not proceed with the booking. These terms are intended to be clear, balanced, and consistent with the operation of a professional man with a van service in the UK.